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IT Support Engineer

Permanent employee, Full-time · Riga
We are looking for an IT Support Engineer to join our team and take ownership of internal IT operations. This role is critical to ensuring a smooth, secure and reliable technology environment for our employees. You will be the go‑to person for day‑to‑day IT support, hardware, software management and internal systems administration.
Your role at xpate:

  • Oversee the procurement, lifecycle management, and support of hardware, including computers, accessories, and other IT-related devices.

  • Administer and support Google Workspace, Atlassian, and other Software as a Service (SaaS) tools.

  • Provide technical support to internal users, including troubleshooting hardware, software, and access-related issues.

  • Automate and maintain routine IT tasks and workflows using tools such as n8n, Zapier, and Make; optionally leverage AWS where appropriate.

  • Manage centralized device administration using Jamf Mobile Device Management (MDM) and maintain accurate asset inventory in Snipe-IT.
    Develop, maintain, and improve internal technical documentation and support guides.

  • Monitor internal systems and end-user environments to ensure stable and uninterrupted operations.

  • Coordinate with and supervise third-party IT service providers, ensuring quality and timely delivery of services.

We’re ready to meet you, if…
  • 2+ years of experience in an IT Support / IT Engineer / System Support role.
  • Strong hands‑on experience with macOS (Windows and Linux are a plus).
  • Good understanding of networking basics (Wi‑Fi, VPN, firewalls, DNS).
  • Experience with SaaS tools and cloud‑based work environments.
  • Knowledge of endpoint management and security best practices.
  • Ability to troubleshoot issues independently and prioritize effectively.
  • Strong communication skills and a service‑oriented mindset.
  • Comfortable working in an office‑based environment (5 days per week).
  • English level: B2 or higher.
What working at xpate looks like:
  • A dynamic, ambitious environment where compliance is seen as an enabler of growth, not a blocker.
  • Flexible working hours to support work–life balance.
  • Parking space provided.
  • Generous paid time off giving you the balance you need to perform at your best.
  • Extra personal time off for rest and recharge: 12 additional days per year, plus your birthday off.
  • Private health insurance and wellness benefits.
  • Apple hardware and modern work tools to support your workflow.
  • Opportunities to grow, lead, and shape xpate’s future-proof compliance ecosystem.
Why join xpate?
We’re building the financial backbone of the future — where payments move freely and businesses grow without barriers. If you want real impact, freedom to innovate, and work that drives change, xpate is the place for you.
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About us

xpate’s story

xpate is an all-in-one money management platform built for businesses, fintechs, and regulated industries. Born in Riga and now spreading around the globe, xpate helps digital businesses pay, get paid, and keep money flowing seamlessly and securely across borders, industries, and technologies.

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